Tengine.AI

Terms of Service

Last updated: 4/14/2025

1. Introduction

Welcome to Tengine AI ("Service"), provided by Patient Access Portal LLC ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms of Service ("Terms").

PLEASE READ THESE TERMS CAREFULLY. THIS IS A LEGALLY BINDING AGREEMENT.

Beta Status Notice: The Service is currently in beta. Features, functionality, and terms may change as we continue to improve and develop the platform.

2. Service Description

Tengine AI provides both API services and a platform interface for AI-powered automation and integration. Our Service includes:

  • API access for developers
  • Platform interface for end-users
  • AI model integration capabilities
  • Third-party service connections

2.1 Service Availability

The Service is available globally where legally permitted. We offer:

  • Free tier with limited daily API requests
  • Subscription plans with expanded capabilities
  • Usage-based billing options

3. User Responsibilities

3.1 Account Security

You are responsible for:

  • Maintaining the security of your API keys and credentials
  • Following security best practices in your implementations
  • Promptly reporting any security incidents or breaches
  • Ensuring secure storage and transmission of sensitive data

3.2 Prohibited Uses

You may not use the Service to:

  • Engage in any illegal activities
  • Generate harmful or malicious AI content
  • Create deepfakes or misleading AI-generated content without proper disclosure
  • Use AI outputs to impersonate individuals or entities
  • Deploy AI models for harassment or discrimination
  • Attempt to extract or reverse engineer our AI models
  • Train competing AI models using our Service
  • Violate the rights of others
  • Attempt to gain unauthorized access to the Service
  • Exceed rate limits or abuse the Service

3.3 AI Usage Guidelines

When using our AI services, you agree to:

  • Clearly disclose AI-generated content as such when required by law or industry standards
  • Use content filters and safety measures we provide
  • Monitor and review AI outputs for accuracy and appropriateness
  • Implement appropriate human oversight for critical AI decisions
  • Report any concerning or unexpected AI behaviors

3.4 Data Responsibility

As a developer or user of our API, you are responsible for:

  • Obtaining necessary permissions for data processing
  • Complying with applicable data protection laws
  • Protecting end-user privacy and data
  • Implementing appropriate security measures

4. Billing and Payments

4.1 Payment Terms

  • Subscription fees are charged in advance
  • Usage-based charges require prepurchase of usage credits
  • Usage credits do not expire unless specified otherwise
  • Free tier includes limited daily API requests

4.2 Cancellation and Refunds

  • You may cancel your subscription at any time
  • Subscription fees are non-refundable
  • Unused usage-based credits may be eligible for refund
  • Contact customer support for refund requests

5. Service Level and Maintenance

During the beta period:

  • Service availability and performance may vary
  • Maintenance windows will be communicated via email
  • We strive to minimize service interruptions
  • No specific uptime guarantees during beta

6. Intellectual Property Rights

6.1 Service Ownership

We retain all rights to:

  • The Service and its components
  • Our AI models and algorithms
  • Our branding and trademarks

6.2 User Content and AI Outputs

  • You retain rights to your input content
  • AI outputs may be used as permitted by our license
  • We may use anonymized data for service improvement
  • You are responsible for ensuring you have rights to use input content
  • AI-generated content may be subject to additional terms or restrictions
  • We do not guarantee uniqueness or exclusivity of AI outputs

6.3 AI Model Rights

  • Our AI models and training data remain our exclusive property
  • Improvements to AI models from user interactions belong to us
  • You may not attempt to extract or replicate our AI models
  • Model weights, architectures, and training methods are trade secrets

6.4 Model Context Protocol and Tools

  • Our Model Context Protocol implementation and methodology are proprietary
  • All AI tools, interfaces, and automation systems we develop are our exclusive property
  • Protocol improvements, adaptations, and customizations remain our intellectual property
  • Integration methods and deployment strategies are protected as trade secrets
  • Custom tools and features built on our Protocol are owned by us

7. Liability and Indemnification

7.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We provide the Service "as is"
  • We disclaim all warranties, express or implied
  • We are not liable for any damages arising from use of the Service

7.2 Indemnification

You agree to indemnify and hold us harmless from any claims resulting from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party

8. Account Management

8.1 Account Termination

We may suspend or terminate accounts for:

  • Violation of these Terms
  • Illegal activities
  • Abusive behavior
  • Non-payment

8.2 Account Deletion

Upon request for account deletion:

  • We will process your request within legal timeframes
  • Some information may be retained as required by law
  • Backup data will be removed according to our retention schedule

9. Changes and Updates

9.1 Terms Updates

  • We may update these Terms at any time
  • Significant changes will be communicated via email
  • Continued use constitutes acceptance of changes

9.2 API Changes

  • APIs may be updated or deprecated
  • We follow standard versioning practices
  • Changes will be communicated in advance

10. Governing Law

These Terms are governed by the laws of New Jersey, USA. Any disputes shall be resolved through arbitration in New Jersey, except where prohibited by law.

11. Contact Us

For questions about these Terms, please contact us at hi@tengine.ai

Please also review our Privacy Policy for information about how we collect and use your data.